Privacy Policy
1. Information We Collect
AFC Billing collects information necessary to provide billing services for AFC and GAFC facilities. This includes patient information, service documentation, insurance details, and facility operational data. We collect only the minimum information required to perform our services effectively.
2. How We Use Your Information
We use collected information solely for the purpose of providing billing services, including claims processing, authorization tracking, denial management, and reporting. Information is used to communicate with insurance providers, generate reports for clients, and ensure accurate billing operations.
3. HIPAA Compliance
AFC Billing is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict protocols for handling Protected Health Information (PHI) and have executed Business Associate Agreements with all clients as required by law.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure access controls, regular security audits, and staff training on data protection. Our systems are monitored 24/7 for security threats.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your information to third parties. Information is shared only with insurance providers and healthcare entities as necessary to process claims and complete billing operations. We may disclose information if required by law or to protect our legal rights.
6. Data Retention
We retain client data for the period required by applicable healthcare regulations and billing requirements, typically 7 years from the date of service. After this period, data is securely deleted unless longer retention is required by law or requested by the client.
7. Your Rights
You have the right to access your data, request corrections, request deletion (subject to legal retention requirements), and receive a copy of your data in a portable format. You may also withdraw consent for data processing, subject to contractual obligations.
8. Cookies and Tracking
Our website uses essential cookies to maintain user sessions and ensure proper functionality. We do not use tracking cookies for advertising purposes. You can control cookie preferences through your browser settings.
9. Third-Party Services
We may use third-party service providers to help operate our business, such as cloud hosting and email services. These providers are contractually bound to maintain the confidentiality and security of your information and may only use it for the purposes we specify.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify clients of material changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us at 617-657-3544 or through our contact form. We will respond to all requests within 30 days.
Last updated: January 2025